Terms and Conditions
GMI Premium — gmipremium.com
Last updated: 28 July 2026
Introduction
Please read these Terms carefully. They are the legal terms on which Guitar And Music Online Learning Ltd. provides the GMI Premium service to you.
By using our Service you agree to be bound by Part A, which applies to everyone, including visitors who never create an account.
If you register an account or buy a subscription, you will be asked to tick a box confirming that you have read and agree to these Terms. From that point Part B also applies to you.
1. Who we are and how to contact us
Operator: Guitar And Music Online Learning Ltd., a company incorporated under the law of Scotland, company number SC465953.
Registered address: 109/14 Swanston Road, Edinburgh, Scotland, EH10 7DS
Contact: info@gmipremium.com
In these Terms we are referred to as “we”, “us” and “our”. You are referred to as “you” and “your”.
2. What these Terms cover — and what they don’t
These Terms cover your use of gmipremium.com and the GMI Premium platform, including our interactive music applications, video content, written material, community areas and the Guitar Library.
These Terms do not cover purchases of physical or digital books from our separate online shop, which operates under its own terms and its own checkout. Buying a book does not give you access to GMI Premium, and a GMI Premium subscription does not include books.
PART A — Applies to all users
3. Acceptance of these Terms
By accessing or using the Service you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Service.
4. Eligibility
You must be 16 years of age or over to use the Service, or have the written permission of a parent or guardian.
We may refuse service to anyone at our reasonable discretion.
5. What the Service is
GMI Premium provides online music education for guitarists. Depending on your access tier, this may include:
- Interactive music theory and guitar applications running in your web browser
- A library of musical scores rendered for on-screen reading and practice
- Video lessons, courses and masterclasses
- Podcast and written material
- Community discussion areas
- AI-assisted question answering
The Service is provided for your personal, non-commercial use.
We may add, change, improve or withdraw individual features from time to time. Clause 8 explains how this works.
6. Free access
Some parts of the Service are available without payment, either to visitors or to registered free-account holders.
Free access is provided as a courtesy and not under a paid contract. We may change what is included in free access, or withdraw it, at any time. We will give reasonable notice of any material reduction to registered free-account holders.
7. Ask Thomas Balfour and other AI-assisted features
Parts of the Service use artificial intelligence to answer questions and generate explanations. “Thomas Balfour” is an AI persona, not a real person, and does not represent the views of any individual.
You should understand and accept the following:
a. Your questions are sent to a third party. When you use an AI-assisted feature, the text you submit is transmitted to our AI provider, Anthropic PBC, for processing. Anthropic operates outside the United Kingdom. Our Privacy Policy explains how this is handled.
b. Do not submit personal or confidential information. Do not enter your own or anyone else’s personal details, health information, financial information or anything confidential into an AI feature.
c. Questions may be shared with the community. We may select questions submitted to Ask Thomas Balfour and publish them, together with an answer, in our community area so that other members can learn from them. Published questions are shown anonymously and are never attributed to you by name. Nothing is published automatically — every question is reviewed by a person before it appears.
d. Output may be wrong. AI-generated answers can be inaccurate, incomplete or misleading, including on musical matters. They are provided as a study aid only. They are not professional advice — musical, medical, financial, legal or otherwise — and you should not rely on them as such. Always verify anything that matters.
e. Fair use. AI features are subject to usage limits. We may apply rate limits, and may suspend access for any user whose use is automated, abusive or disproportionate.
8. Availability of the Service
We aim to keep the Service available at all times, but we do not guarantee uninterrupted availability. Access may be interrupted for maintenance, upgrades, emergency repair, or because of failures in telecommunications and infrastructure outside our control.
We will take reasonable steps to minimise disruption within our control, and to give advance notice of planned maintenance where practical.
Where we withdraw a significant paid feature permanently and do not replace it with something comparable, and this materially reduces the value of your subscription, you may cancel and we will refund the unused portion of any period you have paid for in advance.
9. Our intellectual property
All content we create and publish on the Service — including video, audio, written material, notation, chord voicings, arrangements, application code, designs, logos and brand names — is owned by us or licensed to us, and is protected by copyright and other intellectual property rights.
Your subscription gives you a personal, non-exclusive, non-transferable licence to access and use that content for your own learning, for as long as your subscription is active.
You must not:
- copy, download in bulk, scrape, republish, distribute, sell or sub-licence our content
- share your account, password or access with anyone else
- record, re-host or re-stream our video or audio content
- use our content to build a competing product, or to train a machine learning model
- remove or obscure any credit, watermark or attribution
Printing and personal copies. Where the Service offers a print, download or export function, you may use it for your own personal study. Those copies remain subject to this clause.
10. Third-party material in the Guitar Library
The Guitar Library contains musical works from several sources, including public domain material, works released under open licences, and arrangements contributed by third parties under permission.
Individual works may carry their own attribution or licence conditions, shown alongside the work. Where they do, those conditions apply to that work in addition to these Terms.
The presence of a work in the Library is not a warranty that it is free of all third-party rights in every territory. If you believe a work has been included in error, contact us and we will investigate promptly.
11. Acceptable use
You agree not to use the Service:
- for any unlawful purpose, or in breach of any applicable law
- to post or transmit material that is obscene, threatening, abusive, harassing, defamatory, discriminatory or that infringes anyone’s rights
- to post or transmit material you do not have the right to share
- to harm or endanger a child in any way
- to upload viruses, malware, or anything designed to damage or gain unauthorised access to the Service
- to interfere with or disrupt the Service, its servers or its networks
- to use automated systems — bots, scrapers, crawlers, offline readers — to access the Service at a rate or volume beyond ordinary human browsing
- to harvest personal information about other users
- to send unsolicited commercial messages to other users
- to give us information that is false, misleading or not yours to give
- to create duplicate accounts to bypass access restrictions, usage limits or a cancelled subscription
We grant public search engines permission to index publicly accessible pages. We may revoke this.
Consequences. Breach of this clause may result in suspension or termination of your account under clause 25.
12. Copyright complaints
If you believe material on the Service infringes your copyright, contact us at info@gmipremium.com with:
- identification of the material and where to find it
- your name, address, telephone number and email address
- a statement that you believe in good faith the use is not authorised by the copyright owner, its agent or the law
- a statement that the information you have given is accurate and that you are the rights owner or authorised to act for them
- your physical or electronic signature
On receiving a complaint we may remove the material while we investigate, and may terminate the account of a user who repeatedly infringes.
13. Privacy and your data
Our Privacy Policy explains what personal data we collect, why, how long we keep it, who processes it on our behalf, and what rights you have. It forms part of these Terms.
14. Changes to these Terms
We may change these Terms from time to time.
For visitors and free-account holders, changes take effect when we publish the updated Terms.
For paying subscribers, we will give you at least 30 days’ notice by email of any change that materially affects your rights or obligations. If you do not accept the change, you may cancel before it takes effect and we will refund the unused portion of any period you have paid for in advance.
We will always show the date of last revision at the top of this page.
PART B — Applies to registered members and subscribers
15. Your account
Registration. You agree that the information you give us on registration is true, accurate and complete, and that you will keep it up to date. This matters most for your email address, which is how we contact you about your account and your payments.
Your password. You are responsible for keeping your password confidential and for everything that happens under your account. Tell us immediately if you believe your password is no longer secure. We may require you to change it.
One person per account. Accounts are personal to you. You must not share access.
16. Membership tiers and pricing
| Tier | Monthly | Annual |
|---|---|---|
| Free | — | — |
| Pro | £14.99 | £129 |
| Founding Membership — while places remain | £9.99 | £99 |
All prices are in pounds sterling and include VAT where applicable.
What each tier includes is set out on our compare plans page, which forms part of these Terms.
17. Founding Membership
Founding Membership is a limited offer of 200 places in total. When all 200 have been taken, the offer closes permanently.
The price lock. If you join as a Founding Member, the rate you join at will not increase for as long as your membership remains continuously active. If we raise our standard prices, or add new applications and features, your rate does not change.
What ends the lock. The locked rate is tied to your continuous membership, not to your account. If your membership ends — because you cancel it, or because payment fails and is not resolved — the Founding rate ends with it. If you later rejoin, you rejoin at our standard prices then in force.
Places are not reissued. A Founding place that ends does not return to the pool and is not offered to anyone else. There are 200 places and no more.
The one exception. If you cancel within the 14-day period under clause 19 and we refund you in full, your place returns to the pool, because the contract is treated as never having been made. This is the only circumstance in which a Founding place becomes available again.
Before a subscription ends for non-payment. If a payment fails we will attempt it again over a period of up to three weeks, and will email you, before your membership ends. Keeping your payment details current is the surest way to protect your rate.
One place per person. Founding Membership may be purchased once per person.
What the lock covers. The lock fixes your price. It does not guarantee that the features included at the time you joined will remain unchanged. Clauses 8 and 14 apply.
18. Payment, renewal and price changes
Recurring payment. Subscriptions are recurring. By subscribing you authorise us, through our payment provider, to charge your chosen payment method at the start of each billing period until you cancel.
Renewal. Monthly subscriptions renew each month. Annual subscriptions renew each year. Renewal is automatic unless you cancel first.
Reminders. For annual subscriptions we will email you at least 14 days before each renewal, telling you the renewal date and the amount.
Failed payments. If a payment fails we will attempt to take it again over a period of up to three weeks and will email you. If it remains unpaid, your access will be suspended and then ended.
19. Your legal right to change your mind
Because you are buying at a distance, UK consumer law gives you a 14-day cancellation period starting the day after your contract begins.
We go further than the law requires, on your first subscription. If you cancel within 14 days of subscribing to a paid tier for the first time, we will refund what you paid in full, with no deduction for the period you had access. You do not have to give a reason.
If you subscribe again later, you keep your full 14-day cancellation right. In that case we may deduct a proportionate amount for the period you had access before cancelling, as the law allows.
To cancel under this clause, email us at info@gmipremium.com within the 14 days.
This right is in addition to your right to cancel at any time under clause 20. Nothing in these Terms affects your statutory rights.
20. Cancelling your subscription
You may cancel at any time from your account area, or by emailing info@gmipremium.com.
What happens when you cancel. Your subscription stops renewing. You keep access until the end of the period you have already paid for. After that your account reverts to free access.
No partial refunds. Cancelling part-way through a paid period does not entitle you to a refund for the remainder of that period, except where clause 8, 14, 18, 19 or 25 applies, or where the law requires it.
21. Refunds
Beyond the rights set out in clauses 8, 14, 18, 19 and 25, refunds are at our discretion.
If something has gone wrong — you were charged in error, charged twice, or the Service was materially unavailable — contact us and we will put it right.
22. Your content and your saved work
You own what you make. Any chord charts, progressions, sketches, notes, practice records or other material you create and save on the Service belongs to you. We do not claim ownership.
The licence you give us. You grant us a limited, non-exclusive, royalty-free licence to store, copy and display your material solely so that we can operate the Service and show your work back to you. This licence ends when you delete the material or close your account, except for copies in routine backups, which are overwritten in the ordinary course.
We do not publish your work. Your saved work is private to your account unless you actively choose to share it in a community area.
Community posts. Anything you post in a community area is visible to other members. You are responsible for it. We do not monitor community content in advance and are not responsible for what other members post, but we will act on reports.
Your responsibility to back up. We take backups for our own operational purposes, but you should keep your own copies of anything you cannot afford to lose. Where an export function is offered, use it.
23. How we use data to improve the platform
We study how the Service is used so that we can make it better — which tools are used, which explanations work, where people get stuck.
Aggregated and anonymised insights. We may combine usage data across all members to produce aggregated, anonymised statistics and insights. Because this information is aggregated and anonymised, it cannot identify you. We may publish it, or share it with third parties such as researchers, educational institutions or instrument manufacturers.
What we will never do. We will never sell your personal data. We will never share information that identifies you individually with a third party for their own marketing purposes.
Your rights. Our Privacy Policy explains the legal basis for this, how the anonymisation works and how to object.
24. Inactive accounts
If your account has no paid subscription and you do not sign in for 24 months, we may close it and delete the data held in it. We will email you at least 30 days before we do, to the address on your account, so you have the chance to sign in or export your work.
We will not delete the account of anyone with an active paid subscription.
25. Suspension and termination by us
We may suspend or end your access if:
- you materially breach these Terms, in particular clause 11
- your payment fails and remains unresolved
- we are required to do so by law or by a regulator
- your use of the Service places disproportionate load on it, or is automated
Where the breach is capable of being put right, we will tell you what is wrong and give you a reasonable opportunity to fix it before we act, unless the breach is serious enough to warrant immediate suspension.
If we end your paid subscription for a reason that is not your fault, we will refund the unused portion of the period you have paid for.
26. Our responsibility to you
We will provide the Service with reasonable care and skill. That is a duty we owe you under the Consumer Rights Act 2015 and nothing in these Terms limits it.
We do not exclude or limit our liability in any way for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- anything else that cannot lawfully be excluded or limited
What we are not responsible for. We are not liable for loss or damage that was not foreseeable at the time you entered into this contract. We are not liable for business losses — the Service is supplied for personal, non-commercial use, and if you use it for any business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
Cap on our liability. Subject to the two paragraphs above, our total liability to you in connection with the Service is limited to the greater of £100 or the total amount you have paid us in the 12 months before the event giving rise to the claim.
27. Complaints
If you are unhappy with the Service, email info@gmipremium.com and tell us. We aim to acknowledge complaints within 5 working days and to resolve them within 20 working days. If a complaint is going to take longer than that, we will tell you why and give you a revised date.
If we cannot resolve matters between us, you may be able to use an alternative dispute resolution scheme, or take the matter to court. Your statutory rights are unaffected.
28. General
Entire agreement. These Terms, together with the Privacy Policy and the compare plans page, form the whole agreement between us about the Service.
No waiver. If we do not enforce a right straight away, that does not mean we have given it up.
Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply.
Transfer. We may transfer our rights and obligations under these Terms to another organisation, and will tell you in writing if we do. You may not transfer your account or your rights to anyone else.
No third-party rights. Nobody other than you and us has any right to enforce these Terms.
29. Governing law
These Terms are governed by the law of Scotland, and you and we both agree that the courts of Scotland have jurisdiction.
If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country where you live, and nothing here removes protections you have under the law of your own country of residence.
