Last updated: 13 August 2026
GMI Premium is an online subscription. There is nothing physical to return and we do not offer exchanges. This page explains when we refund and how to ask.
Clauses 19 to 21 of our Terms & Conditions are the full position and take precedence over this summary.
Changing your mind within 14 days
Because you buy at a distance, UK consumer law gives you 14 days to change your mind, starting the day after your subscription begins.
- On your first subscription we refund what you paid in full, with no deduction for the time you had access. You do not have to give a reason.
- On any later subscription you keep the full 14-day right, but we may deduct a proportionate amount for the period you had access before cancelling, as the law allows.
To use this right, email info@gmipremium.com within the 14 days.
Cancelling after 14 days
You can cancel at any time from your account dashboard, or by emailing info@gmipremium.com.
Your subscription stops renewing. You keep full access until the end of the period you have already paid for. After that your account reverts to free access — it is not closed, and you can still log in.
Cancelling part-way through a paid period does not entitle you to a refund for the remainder of that period.
Other refunds
Beyond the rights above, refunds are at our discretion. If something has gone wrong — you were charged in error, charged twice, or the Service was materially unavailable — contact us and we will put it right.
We will also refund the unused portion of a period you have paid for in advance if:
- we permanently withdraw a significant paid feature without replacing it with something comparable, and this materially reduces the value of your subscription
- you cancel because of a change to our Terms that you do not accept
- we end your paid subscription for a reason that is not your fault
Books
Printed books are sold through our separate shop, under its own terms and its own checkout. A GMI Premium subscription does not include books, and this policy does not cover book orders.
Complaints
If you are unhappy with the Service, email info@gmipremium.com and tell us. We aim to acknowledge complaints within 5 working days and to resolve them within 20 working days. If a complaint is going to take longer than that, we will tell you why and give you a revised date.
Your statutory rights are unaffected.
